Delivery and Returns Information

Postage:

All items posted assume a 3-5 days delivery time frame.

Postage/Packaging will be charged on all deliveries within the UK dependant upon the weight and size of the parcel. 

We offer the following rates for delivery:

  • £1.00 - 1st Class Royal Mail - small items, whistles, lanyards
  • £3.50 - Royal Mail - Small/Light parcels – Leads, General Toys, Dummies etc
  • £6.50 - Royal Mail - Medium Parcels – Multiple items, smaller dog beds
  • £11.00 - Parcel Force - Large/Heavy parcels to UK Mainland – Dog crates, Large beds

We can offer a Next Day delivery service within most of the UK for the majority of our products. Please contact us directly if this is required.

We do supply to Scottish Highlands and Islands and Northern Ireland, however delivery to these areas attracts a surcharge. Prices for delivery to these areas will be calculated and presented during the checkout process. 

If we have a problem with your order we will contact you. Please ensure you give us as many points of contact as possible.

POSTAGE WILL BE CHARGED ON ALL GOODS RETURNED FOR EXCHANGE UNLESS THEY ARE FAULTY.